In 2018, the Province of Alberta passed the Resident and Family Councils Act. The Act gives residents and families the right to establish a council for the purposes of:
Discussing the quality of life of residents in care
Discuss concerns about care or the facility, and identify possible solutions
Making requests to the facility
All CHAA operators have a resident and family council and are actively engaged with the council. Topics commonly addressed through council discussions include:
Use of donated funds, such as for recreational activities or extras for residents (e.g., purchasing a van for transportation)
Building policies and preferences, such as visitor protocols or use of common spaces
Opportunities to enhance residence experience, such as developing a community garden
Consultation on programming or major staffing changes
Concerns related to food services, staffing or other issues
COVID-related measures such as staff vaccination and managing outbreaks.
Alberta Government has produced an Alberta Family and Resident Council Toolkit to guide Albertans on the roles and responsibilities of councils. Please check with your CHAA facility if you’d like to become active in their Family and Resident Council.
Learn more about continuing care in Alberta.
Families make all the difference
We believe family and friends are the most important support system for our residents. We’ll always consider you an essential part of the care team.
Family engagement and involvement
CHAA operators have always committed to consulting broadly with families and residents about the COVID protections and measures in care homes.
Quality of life
Quality of life is largely determined by the sense of family and shared values within facility-based living.